The rules, in plain English.

Who we are

Listblock is run by Ghostlyease (Max Pople-James trading as Ghostlyease), a UK sole trader. "We" and "us" mean Ghostlyease. "You" means the person with the Listblock account.

The service

Listblock is a DNS service that blocks many ad, tracker and unsafe-site names. A subscription is per person. You get one unique DNS setting, tied to the Google account you buy with. You use it by registering that setting in up to two places, for example your phone and your home router. Setting up the router is part of setup, and that covers other devices on your home Wi-Fi. If your ISP's router won't let you change DNS, you can set it on individual devices instead.

Who can use Listblock

You must be 18 or over to hold a Listblock account and subscription. Others in your home can use the service on your home Wi-Fi once the router is set up.

Fair use

• A subscription is for you. You get one unique DNS setting, which you can register in two places, for example your phone and your home router.
• Don't share your setting with other people, and don't resell or run it as a service for others.
• Don't use Listblock to attack or abuse any system, or to send us unusually large volumes of traffic.

If your setting is used in more places at once than you've registered, we'll email you first, at the address on your account, to let you know. We won't suspend the account as a first step.

If your setting is still being used in more places than you've registered after we've emailed you, we may reset it. Your old setting stops working and you get a new one in the app, which you'll need to register again on your phone and router. We'll email you before we do this, and we won't charge you or end your subscription because of it. If it keeps happening after a reset, we may end the account under "Ending your account".

If someone uses Listblock to attack or abuse any system, or sends us unusually large volumes of traffic, we may limit or end their access. We'll normally warn them first.

Free trial and payment

New users get a 14-day free trial. After that the subscription is £17.99 a year per person in the UK, billed through Google Play, at the price shown there. Google Play handles payments, renewals, cancellations and refunds under its own terms. You can cancel at any time in Google Play.

Your right to cancel

Under UK consumer law you normally have 14 days to cancel a digital service after you sign up. Your 14-day free trial covers this: cancel in Google Play before it ends and you won't pay anything. If you're charged and change your mind within 14 days of that first payment, email us and we'll arrange a refund through Google Play. Refunds of later renewals follow Google Play's refund policy.

Ending your account

You can stop using Listblock at any time. Cancelling your subscription is done in Google Play. To delete your account and data, use the delete-account page or the app's Account screen; we delete your account data promptly, as set out in the privacy policy. We may end an account that is used to attack or abuse any system, or that sends us unusually large volumes of traffic, as described above. We may also end an account whose setting is still being used in more places than registered after it has been reset, as described under "Fair use".

What we can't promise

• We can't block every ad or tracker. We try to block as many as we sensibly can without breaking sites.
• Some things can't be blocked at DNS level, such as YouTube's in-video ads. See How it works.
• Sometimes a block will stop a site working properly. You can add it to your allow-list.
• We aim to keep Listblock running all the time, but we can't promise it'll never go down. If our resolver is unavailable, lookups briefly fall back to Quad9 or Cloudflare.
• The adult content, gambling, malware and scam filters reduce risk but can't catch everything. They're not a replacement for supervising children or for security software.

Our responsibility

We're responsible for losses that were a foreseeable result of us breaking these terms or failing to take reasonable care. We're not responsible for losses that weren't foreseeable, or for loss of business, profit or data. Nothing in these terms limits liability that can't be limited by law, including for death or personal injury caused by negligence, or for fraud.

Your data

Our privacy policy explains what we collect and why.

Changes

We may update these terms. If a change matters, we'll tell you by email before it takes effect.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute. If you live in Scotland or Northern Ireland, you can also use the courts there.

Contact

Email: admin@ghostlyease.com